Remote Help Desk
AUGMENTED REALITY SERVICE
Customers who sign the remote digital assistance contract will dispose of augmented reality software and platforms in order to be assisted and supported during technical assistance operations or remote installations.
I-Tech technology allows every operator to communicate with our experts both via chat and via video sharing, simply by downloading an application on their mobile device.
Our experts will answer and see in real time the machine or plant where it is necessary to intervene diagnosing the problem in the easiest and fastest way.
Thanks to the augmented reality and artificial vision functionality, the remote assistant can draw, annotate and signal the intervention points that the operator will watch on his screen in real time. The ability to take photos and record videos also allows the customer to use the platform as a tool for archiving interventions and as continuous training.
The goal of our revolutionary service is therefore to shorten the distances between I-Tech and the customer as much as possible, as it will be possible to provide assistance and support anywhere in the world at any time, drastically reducing intervention times and costs.